RunCore mSata SSD on Dell precision laptops
What I was planning to write on this post is a total different story from the one you will read here. I was ready to describe in detail how to open the laptop, put the drive in and combine the speed of SSD with the capacity of traditional spin disks on your laptop.
Well, you won’t read anything about that here: despite being advertised as compatible on the product page, this mSata drive won’t work on Dell precision laptops. Full stop.
It’s still unclear to me if it is a firmware issue or a more troublesome problem. The fact remains: this product is not suitable for a Dell precision mobile workstation.
After reading this review, I decided to buy the 120 GB drive (RCP-V-T501B-MC) for my Dell precision M4600. I could find one only at MyDigitalDiscount, an online shop I didn’t know at the time. However, the item was showing as available and I placed the order on August 29.
Item price: $ 359 Shipping cost: $ 35 -------------------- Total: $ 394
The next day, the item was showing as “available in 5-10 business days” and remained that way for three weeks. The product was actually sent my way on September 22 and arrived in Italy on September 27.
The Italian customs kept it until October 13 and I finally had the drive in my hands on October 14.
VAT and customs expenses: $ 95 -------------------------------- Grand total: $ 489
You can imagine my frustration when the drive didn’t work. You may be interested to know that I’m not alone: this thread on notebookreview.com proves that other people were tricked by RunCore’s compatibility claims.
I contacted the vendor to return the item and I requested a refund. I will keep you posted on the status of my request: it could tell much about this vendor’s credibility.
On the other hand I also contacted RunCore to see if the issue can be solved (I highly doubt it). No news to date: I will keep you posted on this one as well, for the same reasons as above.
UPDATE 2011-10-19: MyDigitalDiscont customer service contacted me today and looks like I can be refunded. I still don’t know if the refund will cover shipping costs (back and forth), but it’s a starting point. On the compatibility issue, they say that they received the list from RunCore, which I can believe, since it’s displayed on RunCore’s site.
UPDATE 2011-10-20: MyDigitalDiscount will refund the returned item’s cost completely and will also pay for the shipping of a new product in substitution. I will have to pay the shipping costs for the return and I will also pay the customs expenses for the old and new order.
I must say that I’m very pleased with their behaviour and, honestly, I can’t blame them for the compatibility issue.
UPDATE 2011-10-21: I contacted RunCore directly and they say that they will perform some compatibility tests shortly. I’m waiting for these tests to complete before arranging the return with MyDigitalDiscont: maybe there’s a way to make the drive work.
UPDATE 2011-11-02: RunCore support contacted me today and put an end to my expectations. The drive is NOT compatible with Dell Precision laptops and needs an hardware modification. Meanwhile, their product detail page still claims this drive’s compatibility with Dell laptops:
UPDATE 2011-12-01: RunCore finally decided that it was time to remove the part that claimed compatibility with Dell Precision laptops from their product page. I still wonder what would one do with this drive, as I don’t think there is any single compatible laptop on the market. Maybe this product was conceived future hardware. Go figure.